Early access — now onboarding D2C and marketplace brands
Know what customers are complaining about — everywhere.
[APP NAME] brings complaints from Google Reviews, Amazon, Shopify, Instagram, YouTube, your website, and more into one command center — then groups repeated issues, assigns ownership, and tracks them until fixed.
Built for D2C, marketplace, and multi-location brands that can’t afford to miss public customer complaints.
Issue clusters · This week
Repeated complaints across all channels
77 mentions · Negative sentiment · SKUs: Protein Bar 12-pack, 24-pack
Owner
Logistics team
Likely root cause
Most complaints mention orders shipped after May 28 from the Mumbai warehouse.
Late delivery — Tier 2 cities
142 mentions · +12% · Logistics
Refund delay — prepaid orders
51 mentions · +8% · Finance ops
Wrong size shipped — apparel
38 mentions · −5% · Warehouse
The problem
Your customers are already telling you what's broken. Just not in one place.
Complaints arrive as reviews, social comments, DMs, marketplace feedback, website forms, and support tickets — each in its own silo. Teams reply one message at a time, repeated issues slip through, and the problem only becomes visible after ratings drop or a complaint goes viral.
Complaints are scattered
Google Reviews, Amazon, Instagram, YouTube, Shopify, WhatsApp, and website forms all tell different parts of the story.
Repeated issues get missed
Ten customers may be complaining about the same product defect, but each message looks like a separate ticket.
Nobody owns the fix
Support replies, social apologizes, operations is unaware, and the root cause keeps damaging the brand.
“Know what customers are complaining about everywhere, group the repeated issues, and make sure someone fixes them.”
That is the entire job of [APP NAME].
How it works
From noise to fixed, in four steps.
Connect your public and private feedback channels
Bring in reviews, comments, DMs, website complaints, marketplace feedback, and support messages.
Detect and group repeated complaints
See when customers across multiple platforms are complaining about the same product, location, delivery issue, refund delay, or service problem.
Assign the issue to the right owner
Route issues to support, logistics, product, store managers, founders, or CX teams with clear ownership and status.
Respond, resolve, and track the fix
Draft responses, update customers, monitor unresolved complaints, and confirm that the issue was actually fixed.
Features
Everything you need to run complaints like an operation.
Not a chat widget. Not a scheduler. A system of record for what customers are unhappy about — and what your team is doing about it.
Unified complaint inbox
One place for reviews, comments, complaints, DMs, website forms, and marketplace feedback.
Similar complaint grouping
Automatically group repeated complaints across channels so your team sees the real issue, not just isolated messages.
Issue ownership
Assign complaint clusters to support, logistics, product, store managers, or leadership.
Response desk
Reply where possible, use templates, draft responses, add internal notes, and track status.
Product, SKU, and location intelligence
See which product, SKU, branch, city, warehouse, or service location is driving negative feedback.
Sentiment and urgency detection
Prioritize complaints that are negative, urgent, public, repeated, or reputation-sensitive.
Executive complaint dashboard
Give founders and CX leaders a weekly view of top complaints, unresolved issues, response times, and rising risks.
AI-ready workflows
Designed for future AI assistance: auto-tagging, multilingual reply drafts, root-cause suggestions, duplicate detection, and weekly summaries.
Integrations
Built for the places your customers actually complain.
Some integrations depend on official platform APIs and permissions. [APP NAME] is built to be API-first and compliance-first.
Use cases
Built for teams that answer to customers in public.
Find product issues before they become rating drops.
Group complaints across Shopify, Instagram, Amazon, and Google Reviews by product, SKU, delivery issue, refund delay, or quality concern.
Understand what buyers are repeating across marketplaces.
Spot recurring product, packaging, fulfillment, and refund complaints before they hurt conversion.
See which branch needs attention.
Track Google reviews, social complaints, and service issues by location, city, manager, or complaint type.
Stop treating every repeated issue like a new surprise.
Turn repeated complaints into owned action items with status, notes, escalation, and resolution tracking.
The difference
Not another chatbot. Not another social inbox.
Inboxes and helpdesks are built around individual messages. Complaints are an operational problem — they need grouping, ownership, and resolution.
Traditional inboxes
- Show messages one by one
- Focus on replying
- Treat every complaint as a separate ticket
- Hide repeated patterns
- Rarely show operational root causes
[APP NAME]
- Groups repeated complaints
- Shows cross-platform issue clusters
- Connects issues to products, SKUs, locations, and teams
- Assigns ownership
- Tracks resolution
- Helps teams fix the reason customers are complaining
Support tools help you reply. [APP NAME] helps you understand what needs fixing.
The command center
One screen that tells you what's going wrong, where, and who's on it.
Sample data shown. Your dashboard reflects your channels, products, and locations.
Top repeated complaints this week
- Late delivery142
- Damaged packaging83
- Refund delay51
- Wrong size38
- Staff behavior22
Complaints by source
- Google Reviews32%
- Amazon24%
- Instagram18%
- Shopify12%
- YouTube8%
- Website6%
Issue status
34
21
6
87
Response risk
- Public negative review
- High follower comment
- Repeated SKU complaint
- Refund escalation
- Legal / PR-sensitive wording
Suggested action
Assign damaged packaging cluster to logistics. Mention spike began after May 28. Draft apology response and internal ticket.
AI
AI that helps your team see patterns, not just write replies.
The model does the grunt work — clustering similar complaints, summarizing the week, tagging sentiment and urgency, drafting responses in your brand voice. Your team makes the calls: what to say publicly, what to escalate, and what to fix. Humans stay in control.
Every AI response can be reviewed before sending.
Security & trust
Built for customer data, team workflows, and platform compliance.
Formal certifications such as SOC 2 and ISO 27001 are on the future roadmap, not yet in place.
Early access
Get early access.
We're inviting D2C, marketplace, and multi-location brands to shape the first version of [APP NAME].
- Connect priority complaint channels
- Get a complaint visibility audit
- Identify top repeated issues
- Test issue grouping workflows
- Influence integrations and AI features
FAQ
Common questions.
Is this a CRM?
No. It is not a sales CRM. [APP NAME] is built to manage complaints, reviews, comments, and recurring customer issues across online channels.
How is this different from a helpdesk?
Helpdesks are great for support tickets. [APP NAME] focuses on public complaints, review intelligence, repeated issue grouping, and operational resolution.
Can we reply directly from the platform?
Where official APIs and platform permissions allow, yes. Otherwise, [APP NAME] helps track, draft, assign, and manage the workflow.
Does it support Amazon reviews?
Marketplace integrations depend on official APIs and seller permissions. The product is designed to work with compliant marketplace data sources and seller workflows.
Can AI automatically respond to customers?
The product can support AI-assisted drafts, but human review is recommended before public responses.
Who is this for?
D2C brands, ecommerce companies, marketplace sellers, CX teams, social teams, operations teams, and multi-location businesses.
What makes the product different?
Complaint clustering. The product does not just show messages. It shows repeated customer issues and helps assign them until fixed.
Stop chasing complaints across the internet.
Bring every review, comment, complaint, and repeated issue into one command center — and make sure someone fixes it.